Frequently Asked Questions
We are open Monday to Thursday from 9am to 5pm.
(closed 12 - 1pm for lunch)
Please Note: We are closed during all public holidays, and close for 2 weeks over Christmas and New Year.
The first thing you will need to do is to get your GP to send a referral to our rooms. It is important that we have the referral before you call us to ensure that we book the most appropriate appointment type. Please do not contact us until you know the referral has been sent.
Please also ask your GP to note on the referral if you have private health insurance as this may help expediate the process.
Yes. If you have private health insurance (and are covered for Endoscopy) we can book you straight in for a procedure at the Private Hospital and the doctor will consult you there in hospital on the same day. This will speed up the process by several months.
Yes. It is possible to Self-Fund a procedure at the Private Hospital without private health insurance.
If you would prefer not to wait an unknown length of time on the public waiting list, and would like the assurance of knowing exactly when and who will do your procedure we can even book you straight in for both the consultation and procedure on the same day at the Private Hospital (our doctor will consult you there in hospital that same day). This will speed up the process by many months.
Please contact our rooms for a quote if you would like to consider this option.
Colonoscopy: 32222 to 32229
The public waiting list is managed by the Mid North Coast Local Health District (MNCLHD). If you have received correspondence from one of the 3 hospitals (Port Macquarie Base, Wauchope or Kempsey) then contact the hospital noted on the correspondence. Otherwise please direct questions to Port Macquarie Base Hospital: (02) 5524 2000
Foods to Avoid
In the week prior to your procedure, stay away from:
- Seeds, nuts and coconut, including those found in bread, cereal, and desserts.
- Whole-grain products, including breads, cereals, crackers, pasta, rice.
- Raw or dried fruits, like prunes, berries, raisins, figs, and pineapple
- Most raw vegetables
- Certain cooked vegetables, including peas, broccoli, onions, winter squash, brussel sprouts, cabbage, corn (and cornbread), cauliflower, potatoes with skin, and baked beans
- Beans, lentils, or tofu
- Tough meats with gristle, and smoked or cured deli meats
- Cheese with seeds, nuts, or fruit
- Crunchy peanut butter, jam, marmalade, or preserves
- Pickles, olives, relish, sauerkraut, and horseradish
- Fruit juices with pulp or seeds, prune juice, or pear nectar
- Chewing gum
What You Can Eat
Fruits and Vegetables
The skin and seeds of many fruits and vegetables are loaded with fibre, so you need to peel them and avoid the seeds.
These vegetables are OK:
- Well-cooked fresh vegetables or canned vegetables without seeds, such as asparagus tips, beets, green beans, carrots, mushrooms, spinach, squash (no seeds), and pumpkin
- Cooked potatoes without skin
- Tomato sauce (no seeds)
These fruits are OK:
- Ripe bananas
- Soft cantaloupe
- Canned or cooked fruits without seeds or skin, like applesauce or canned pears
- Refined or enriched white breads and plain crackers, such as saltines or Melba toast (no seeds)
- Cold cereals, like puffed rice & corn flakes
- White rice, noodles, and refined pasta
Milk and Dairy
Milk products are OK in moderation.
Milk has no fibre but it may trigger symptoms like diarrhoea and cramping if you have lactose intolerance (which means your body can’t process dairy). You could use lactase supplements or eat lactose-free products.
The day before your colonoscopy: You can ONLY consume CLEAR FLUIDS (see list below). DO NOT EAT ANY FOOD, and DO NOT have Milk, Cream or Non-Dairy Creamer.
On the day of your colonoscopy: You can continue to consume CLEAR FLUIDS (from the list below), BUT from 2 HOURS PRIOR to your Procedure Time you must STOP ALL FLUIDS (including water).
CLEAR FLUIDS LIST – the Allowed Liquids that are recommended are:
- Water, black tea or coffee (NO milk or non-dairy creamer),
- Clear soup/broth, beef tea e.g. Bonox
- Soft drinks, sports drinks. e.g. Gatorade, Powerade
- Cordial, strained fruit juice without pulp, clear apple juice, yellow or orange jelly
- (NO blackcurrant, red, purple, green or blue drinks or jelly),
- Barley Sugar Lollies (a few only)
You can purchase your Prep Kit from our rooms at 5/12 Highfields Cct.
Please purchase your kit at least a week prior to your procedure date (please note: if you are having your procedure at the Private Hospital your prep kit is already included in your fees).
If you are not in Port Macquarie and would like to purchase your prep from a pharmacy please contact our rooms so we can email you the instruction sheet and advise exactly what you will need to purchase (Dr Kostalas has designed a very specific Prep Kit). Please be aware that purchasing from a pharmacy may be more expensive.
Try chilling the mixture in the fridge first, and then drink it through a straw. Don’t try to drink it all at once, space out drinking it over about an hour, and drink something else from the Clear Fluids List in between (or even at the same time).
Please call the hospital where you are having your procedure and ask for the Pre-Admission Nurse.
At least 2 weeks prior to your procedure date you will need to attend our rooms (5/12 Highfields Cct.) to collect your paperwork and pay your fees (& if booked for a colonoscopy, collect your Prep Kit). The admission paperwork will then need to be taken to the Private Hospital (on Lake Rd) at least a week prior to your procedure. In that week leading up to your procedure date the Pre-Admission Nurse at the hospital will give you a call, and on the day before your procedure the hospital will call again to advise you of the actual time of your procedure and when to present to the hospital.
On the day you can expect to be in the hospital for approximately 3-4hrs (unless advised otherwise), however the procedure itself usually lasts only about 20-30min. Please note that you will need somebody to collect you after your procedure as you will not be allowed to drive due to the light anaesthetic you will have been under during your procedure.