Frequently Asked Questions

WHEN ARE YOU OPEN?

We are open Monday to Thursday from 9am to 5pm. 

(closed 12 - 1pm for lunch)

Please Note: We are closed during all public holidays, and close for 2 weeks over Christmas and New Year.

I'M A NEW PATIENT. WHAT DO I NEED TO DO TO GET AN APPOINTMENT
IF I HAVE PRIVATE HEALTH INSURANCE CAN MY PROCEDURE BE FAST TRACKED?
CAN I HAVE MY PROCEDURE AT THE PRIVATE HOSPITAL IF I DO NOT HAVE PRIVATE HEALTH INSURANCE?
WHAT ARE THE ITEM NUMBERS FOR ENDOSCOPY?
I AM ON THE PUBLIC WAITING LIST BUT HAVEN’T BEEN GIVEN A DATE YET. WHO SHOULD I CALL?
WHAT FOODS CAN & CAN’T I EAT THE WEEK BEFORE A COLONOSCOPY?
CAN I EAT OR DRINK ANYTHING THE DAY BEFORE MY COLONOSCOPY, OR ON THE DAY OF MY COLONOSCOPY?
WHERE CAN I BUY THE PREP KIT FOR MY COLONOSCOPY?
I DON’T LIKE THE TASTE OF THE PREP MIXTURE. IS THERE ANYTHING I CAN DO TO MAKE IT EASIER TO DRINK?
I AM DUE TO HAVE MY PROCEDURE SOON AND HAVE QUESTIONS ABOUT MY MEDICATION &/OR ABOUT THE PREP. WHO SHOULD I CALL?
I AM BOOKED TO HAVE A PROCEDURE AT THE PRIVATE HOSPITAL. WHAT IS THE PROCESS AND WHAT DO I NEED TO DO?